With our strong and on-site contact network, we first take the first of the most important steps to be taken at the point of eliminating the problem by identifying the source of the problem. After the problem determination, first of all, it is checked whether the problem can be solved remotely, and the necessary steps are taken to eliminate the problem in the shortest way by presenting the necessary explanations and solutions to the customer. If the problem persists after what needs to be done at the remote intervention point is done, all necessary organizations are made and the necessary visits are made at the most appropriate time and immediately so that our technical team can intervene in the machinery or equipment and a solution is reached.

In terms of spare parts, we are really confident that our customers do not expect spare parts consumables for long periods of time. As a result of the quick actions we have taken, especially in the supply of the needed parts, and the right steps we have taken to deliver these parts to our customers quickly, accurately and safely, we think that we have gained the trust of our customers so far in this regard, and we continue on our way with the same confident steps.